Need to know

Questions, answered.

A few things about OLANTI pieces, orders and The Link Up.

01

Handmade Earrings

Are OLANTI handmade earrings made by hand?

Yes. Each pair is made and finished by hand. Small variations in shape, texture or finish are part of the work.

Will my earrings look exactly like the photos?

Photography represents each piece as accurately as possible. Color and texture may vary slightly with lighting, screens and the handmade process.

How do I care for handmade earrings?

Keep them dry, spot clean as needed and store flat when possible. If the flexible base bends, gently reshape it by hand or flatten it under a flat weight without pressing on raised details. See Jewelry Care.

02

Materials & Care

Which OLANTI pieces are water resistant and tarnish free?

OLANTI 18K gold-finished and 14K gold-filled pieces are water resistant and tarnish free with normal wear. Stones, specialty details and handmade earrings can require gentler care.

Where can I find care instructions for my jewelry?

See the Jewelry Care guide for everyday cleaning, storage, handmade earrings and permanent jewelry.

03

Orders & Availability

What does Ready to Ship mean?

Ready to Ship pieces are available and generally leave OLANTI within 24 hours, Monday through Thursday.

What does Made to Order mean?

Your piece is prepared after your order is placed. Allow up to two weeks before shipment unless the product page says otherwise.

What is final sale?

Handmade, made-to-order and custom-fitted pieces, earrings, sale items (including The Archive), and gift cards are final sale. Items showing wear, use, damage or alteration cannot be returned. Final-sale pieces cannot be returned for a change of mind, but eligible defects remain covered by the warranty. See the Refund & Return Policy.

Is there a craftsmanship warranty?

Handmade jewelry has a 12-month limited craftsmanship warranty. Permanent jewelry has a separate three-month weld warranty. See Warranty and Repair for details.

How do I request a repair?

Use the Contact page or social media with your order number (or Link Up service date), a description of the issue and clear photos. Keep the original piece and any remaining components. For mail-in repairs, you're responsible for shipping both ways. I'll confirm arrangements and any fees by email before you send anything. See Warranty and Repair.

What if I need help before ordering?

Use the Contact page for questions about jewelry, sizing, custom work or an existing order.

04
What is The Link Up?

A private OLANTI jewelry session brought to your home or preferred venue. Book for permanent jewelry, custom commissions, outfit-specific fittings, chains and charms, or measurements saved for future orders. Explore The Link Up.

When and where are sessions available?

Standard three-hour sessions are available Saturdays by appointment. Travel within Missouri City is included. Outside city limits, a flat $40 travel fee is deducted from the $150 retainer, not charged in addition.

What does the $150 retainer cover?

The nonrefundable $150 retainer secures your session and goes toward repairs or jewelry purchased or commissioned during it, minus any applicable travel fee. Any unused amount is not refunded.

Can I commission something for an outfit or occasion?

Yes. Bring fabric, outfit photos or inspiration. Measurements and placement can be worked out during your session, and your size profile can be kept for future orders. Pieces requiring additional work are typically completed and shipped within 10 to 14 days of the appointment.

Can I bring other people?

Yes. Make the session your own, whether you book for yourself or bring your people. Your retainer can be applied toward jewelry for anyone attending within the reserved session.

Do you offer jewelry experiences for private parties and events?

Yes. Birthday gatherings, bridal parties, corporate events and other private celebrations can be arranged by request. Larger groups, evenings or additional time should be discussed in advance through an event inquiry.

What happens if I need to reschedule?

The retainer is nonrefundable. With at least 48 hours' notice, your appointment can be moved to another available Saturday. With less notice, the retainer is forfeited.

05

Permanent Jewelry & Repairs

What does permanent jewelry mean?

Permanent jewelry is custom fitted and welded closed without a clasp. The weld does not touch your skin. Permanent describes how it is worn, not an indestructible chain.

How do I care for permanent jewelry?

Wipe away residue from lotions, oils or perfume as needed, and dry your piece thoroughly after bathing, swimming or washing your hands. Avoid pulling your piece. See Jewelry Care.

What if my permanent jewelry breaks?

If your piece breaks at the weld within three months of your appointment, I'll reweld it at no charge. See Warranty and Repair for full terms.

What if I need to remove or resize it?

If you remove your piece, keep the original chain. Rewelding and adjustments to oversized pieces are complimentary within the first three months and $10 afterward. Pieces that are too small cannot be seamlessly adjusted. See Warranty and Repair for details.