Refund policy
Refund & Return Policy
OLANTI accepts return requests for eligible items within 7 days of delivery.
Eligible Returns
Ready-to-wear items may be eligible for return if they are unworn, unused, unaltered, and returned in their original packaging.
All returns are subject to inspection before approval.
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
Final Sale
The following are final sale and cannot be returned or exchanged:
- Earrings
- Handmade or hand-assembled pieces
- Made-to-order pieces
- Custom, personalized, altered, or custom-fitted pieces
- Permanent jewelry once welded
- Sale items, including items from The Archive
- Gift cards
- Items showing signs of wear, use, damage, or alteration
Fine Jewelry
Fine jewelry return requests are reviewed individually.
Depending on the piece, its condition, and the circumstances of the return, an approved return may be eligible for partial or full store credit.
Store Credit & Refunds
Approved returns are generally issued as store credit.
Refunds to the original payment method are issued when OLANTI is responsible for an error, when an approved order is canceled before fulfillment or work has begun, or when otherwise required by law.
Exchanges
Eligible items may be exchanged when approved.
Customers are responsible for shipping costs associated with an exchange unless the exchange is due to an OLANTI error.
Cancellations
Cancellation requests may be accepted before an order has shipped or work on the piece has begun.
Made-to-order and custom orders cannot be canceled once work has started.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged or you receive the wrong item, email shopolanti@gmail.com promptly with your order number and details of the issue.
If OLANTI made an error, the cost of correcting it will be covered by OLANTI.
Shipping-related issues are handled in accordance with the Shipping Policy.
How to Request a Return or Exchange
Email shopolanti@gmail.com with your order number and reason for the request.
If the request is approved, return instructions will be provided.
Items sent back without prior approval may not be accepted.